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Please do not try to access our answers to your questions while horseback riding, sleeping in a tent or riding a bike!!

Frequently Asked Questions

Frequently asked questions +

We know your time is valuable. That’s why we’ve put together the most frequently asked questions that our clients ask. And, of course, we’ve provided straight-forward answers for each of them so you can look over them and be as efficient as possible. In addition, you can always connect with our Catering Consultants.

How early do I need to order? +

As early as possible. (Unless you’re planning a 50th birthday party for your unborn child — then you can wait.) Because of our reputation and longstanding relationships, our dates fill up quickly. However, even if you’re In a time crunch and need food in just a couple days, don’t hesitate to contact us. We may ask you to be a little flexible as to time and menu, but we will do our best to fit you in.

What if I don’t have all the details? +

Connect with one of our catering consultants. You can get the date secured and they will tell you when we need the details. Check out our handy guide to meetings and events and browse our menus. They provide valuable valuable information on the options available.

I need food, but I’m not sure what I want or how it should be served. Can you help me? +

Of course we can. We have many years of serving the right food tailored to a wide variety of meetings and events. That’s why our customers trust us. Check out some of the different types of meetings or events we cater for. Browse our menus. Feel free to discuss your unique needs with one of our catering consultants.

Can you give me a 1000 proposals to choose from? +

Well, if you’re looking for hours and hours of late night reading material…. Actually, you can save a lot of your time by looking at the kinds of meetings or events we typically cater for and then deciding what you want to accomplish. In addition, you can narrow things down by browsing our extensive online menus. Of course, you can always connect with our Catering Consultants who will help you identify what your best options are and create a couple proposals for them.

Why can’t you provide food for today like restaurants do? +

We are not a restaurant. Our creating, preparing and serving food has a very different process. Restaurants focus on getting individual portions of food to the table in their dining room or ready to be picked up at their counter or door. We focus on getting food for multiple people ready to be served in the location you choose. We provide what you want, where, when and how you want it. That takes more planning and organization. 

What kind of dietary restrictions can you accommodate? +

Dietary needs come in all shapes and sizes. We offer gluten-free, vegetarian, and vegan menu choices. We can offer alternatives for guests who have specific food allergies, and can make suggestions for specialty diets such as paleo, Gluten-free & Vegan. Talk to us about your needs any time. If you’re ordering online, be sure to select the specific options you want. However you order, tell us the name of the people and what they need or cannot have. We’ll prepare it and make sure it is clearly labelled.

I’m not sure how I want my food served. Can you help me decide what is best? +

Absolutely. We can serve from buffet lines with chafing dishes, baskets, bowls or platters. We can also serve in individual containers, boxes or even bags. We can also set up stations. Check out our handy guide to different types of meetings or events. Feel free to discuss your unique needs with one of our catering consultants

What are you doing for the environment? +

We take our roles as stewards of the environment seriously — for ourselves, our neighbours and future generations. Check out what we do for sustainability here.

What’s the quickest way to place an order? +

If you’re ready to go, you can use our convenient online ordering system that will walk you through the process including scheduling delivery window and payment. Of course, you can also contact us thru Let’s Connect or call and talk to one of catering consultants Monday to Friday 8:30 AM to 4:30 PM.

When can I expect my food to be delivered? +

When you order, we will give you a 30 minute delivery time window. Our courteous delivery staff will also set up your food, so please have the area prepared. If we are staffing your event, we will arrange a venue access time so we can be set-up and be ready to serve at the agreed on service time.

Do you serve alcohol? +

We certainly do provide bar set up and bartending services for events. Be sure to ask about that when you are discussing your event with our catering consultants or event staff.

What are your minimum order requirements? +

We typically need a minimum of 24 hours for our sandwich & wrap and salad menus; 48 hours for hot food menu items. If you have a ‘last minute’ need, call us. We’ll check our production and delivery schedules and do our best to accommodate. If you can be flexible as to menu choice and delivery time be sure to let us know.

What is your minimum size order? +

The minimum order is $75 before taxes and delivery.

Do you provide plates, cutlery, and napkins? +

We provide biodegradable plateware, cutlery, and napkins at no extra cost.

If coffee/tea containers or chaffing dishes are used, we’ll arrange pick-up of these items the following day.

OUR CATERING KITCHENS

The only Metro Vancouver full service caterer with 2 locations to serve you better: Vancouver & Surrey